Specialized technical support
The specialized technical support solution aims to provide customers with various levels of support in order to allow them to be operational and productive as soon as possible. Knowing each business has its own technological challenges, including unique requirements is why Rotalec’s Project Division aims to work closely with its customers in order to design the optimal solution.
The engineers assigned to each project prioritize the achievements of high-level standards, in addition to ensuring highest requirements, in terms of safety standards, are met. Depending on the problem to be solved, it may be possible to rectify the issue, quickly, by replacing a part or repairing it. While in other cases, it may be better to identify a more efficient or more appropriate technological component to prevent the issue from resurfacing.
Main types of specialized technical support
- Commissioning of customized engineered solutions
- Development of temporary alternatives or installation upon request
- Repairs and warranties | On-site, at our warehouse when applicable or directly at the original manufacturer*
- Work site supervision
*In certain repair cases, your damaged or defective parts may need to be delivered directly to the manufacturer. In such situations, it is necessary that the parts be returned to us so that we can identify them and send them to the manufacturer. Depending on the urgency of the issue, some accelerated repair options are also available.
Depending on the required area of expertise, whether it is automation, heavy industry, IIoT – Industrial Internet of Things, machine safety, machine vision, motion control, robotics & cobotics and traceability, you will always benefit from our professional team’s vast knowledge of the industrial sector.
Do not hesitate to consult the various industrial applications to give you new ideas according to your industry or sector, or to consult our achievements in the form of specific case studies to find out what we have achieved with other businesses.